Question 1

What does TSTC stand for and why do you frequently use it?

Accepted Answer

TSTC originally stood for The Sports Therapy Clinic. When we expanded and launched our strength training facility in 2025, we kept the same abbreviation to represent The Strength Training Company.
We began using “TSTC” internally between our team as a quick reference, and it quickly caught on with our clients and patients. Over time it’s become a recognisable part of our identity—simple, memorable, and reflective of both sides of what we do: therapy + training.

Question 2

Where is The Sports Therapy Clinic - Morley based?

Accepted Answer

Unit 1, Rehoboth House, Foster Close, Morley, Leeds, LS27 9NH.

TSTC is based just outside the centre of Morley. From above, you’ll find us behind Scatcherd Park and Morley Leisure Centre.

If you're coming by road, here’s how to find us:
Head to Cooperation Street. Near the zebra crossing, turn onto Bright Street.
Follow Bright Street all the way down and turn onto Cobden Street.
Once you’re on Cobden Street, take the first right onto Foster Close.

It might look like a dead end, and technically it is — but keep going! After around 50 metres, you’ll see an opening to our car park on the left (with our sign on the fence). Drive in, park up, and head inside.

Once inside, walk through the gym, head to the door on your right, go up the first flight of stairs, and you’ll find our waiting room, where our therapist or coach will meet you there.

You can also locate us easily by searching “The Sports Therapy Clinic – Morley” on Google Maps.

See you soon!

Question 3

Do I need to be an athlete to come to TSTC?

Accepted Answer

No, you do not need to be an athlete to come to TSTC. Our sports-fitness programs are designed to benefit individuals at all fitness levels, from beginners to high-performing athletes. Whether your goal is to improve general fitness, train for a specific sport, or simply maintain a healthy lifestyle, our professional trainers and state-of-the-art facilities are equipped to support you every step of the way. At TSTC, we believe everyone can achieve their best performance, regardless of their starting point.

Question 4

What is your cancellation policy?

Accepted Answer

For any cancellations or appointment changes, please contact us as soon as possible.
 We require a minimum of 72 hours’ notice to cancel or reschedule your session.
Cancellations made under 72 hours, or non-attendance, will incur a 100% charge of the missed session.
An upfront payment is required before booking your next session if a late cancellation or no-show occurs.

You can cancel or reschedule easily using the booking confirmation link sent to your email at the time of booking.
As a small business, we take deposits for a reason—they allow us to secure your slot, protect our therapists’ and coaches’ time, and ensure we can continue offering high-quality care. When you give us notice, we can often offer your appointment to another client in need of urgent support, helping us keep the clinic running smoothly and fairly for everyone.

Question 5

How do I pay?

Accepted Answer

At TSTC, we keep the payment process simple and secure. You can pay online and upfront through our safe, encrypted payment system when booking your session or membership.
If you prefer to pay in person, we also accept cash and card at the clinic.
To protect your booking and guarantee your slot, all services and memberships require upfront payment. This helps us run smoothly, honour our therapists’ and coaches’ time, and maintain the high level of service our community expects from TSTC.

Question 6

What shall I wear to my appointment?

Accepted Answer

Please come dressed in loose, comfortable clothing such as a T-shirt and shorts. Wearing tight or restrictive clothes can limit our ability to assess your injury, diagnose accurately, and provide the treatment or service you’re expecting.
Some appointments may involve physical activity, and we may use our gym downstairs to work on your rehabilitation. Wearing appropriate clothing ensures you can move freely and safely during these exercises.
Bringing only what’s necessary and being mindful of personal hygiene helps us maintain a safe and professional environment for everyone.

Question 7

What is the minimum age for TSTC services?

Accepted Answer

Clinic services: We welcome clients aged 11 and above. For younger clients, we ask that a parent or guardian remains present throughout the appointment. This ensures the child feels safe, supported, and comfortable while we carry out our assessment or treatment. Our team takes extra care to explain each step in a way that is reassuring and easy to understand.
Training services: Our training sessions are suitable for clients aged 13 and above. We tailor our approach to the age and ability of each young client, ensuring exercises are safe, effective, and enjoyable, helping them build confidence and healthy habits from an early age.
We are committed to creating a supportive and inclusive environment for all young clients and their families, prioritising safety, guidance, and a positive experience at every step.

Question 8

Where can I see your reviews?

Accepted Answer

You can find our reviews on Google, which is the most up-to-date platform for client feedback. We’re proud to have a collection of genuine testimonials from past and present clients, sharing their experiences and results with TSTC.

Find the link here: https://g.page/r/CU7bZ-sw2PfKEAE/review

Question 9

Can I claim back through my medical cover or cash plan?

Accepted Answer

We recommend that you check with your medical cover provider or cash plan company to confirm whether your treatment sessions are eligible for reimbursement. It is not our responsibility to verify your policy prior to booking.
TSTC therapists are registered with The Society of Sports Therapists (SST) and the British Association of Sports Rehabilitators (BASRAT), which many cash plan providers recognise. We are aware that some cash plan companies allow claims for our services. For more information, please visit: thesportstherapyclinicmorley.co.uk/medical-cover.
After your appointment, we will provide a detailed receipt including:
Treatment received
Appointment date
Therapist name
Governing body membership number
Payment details
Please note: we will not alter or manipulate receipts, except to adapt them further if your policy provider specifically requires additional information.

Question 10

How can I book in?

Accepted Answer

The best way to secure and book your session is right here on our website, click 'Book Now' to head on over to our appointment page.
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Choose the therapist that is right for your needs by reading their profile on select the your service, find a suitable day and time and go through all the steps and complete them correctly and fully until your booking has been confirmed.
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You will receive an instant confirmation email, please read through this and click the link to fill out our consultation form.
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Or you can ring us on 07774469222, however if we are not available please leave us a message and we will get back to you as soon as possible.

Question 11

Why choose us over waiting for an NHS appointment?

Accepted Answer

Many people seeking physiotherapy face long waiting times on the NHS, which can delay recovery, prolong pain, and impact daily life or sporting performance. At TSTC, we provide immediate access to expert care, so you can start your rehabilitation without unnecessary delays.

We offer personalised treatment plans tailored to your specific condition, goals, and lifestyle, rather than a one-size-fits-all approach. This ensures your therapy is effective, targeted, and progress-driven, helping you regain mobility, strength, and confidence faster.

Our flexible scheduling also allows you to fit appointments around your work, training, or personal commitments, giving you control and consistency in your recovery. By choosing TSTC, you’re not just receiving treatment, you’re investing in a faster, safer, and more effective path to recovery, helping you return to sport, work, or daily life with confidence.

Question 12

How many sessions will I need?

Accepted Answer

The number of sessions you will need depends on your specific condition and goals. During your initial consultation, our therapist will assess your needs and create a personalized treatment plan. Some clients may require only a few sessions, while others may benefit from a longer-term program. We will work with you to determine the best course of action for your recovery or fitness journey.

Question 13

How do I reschedule or cancel my appointment?

Accepted Answer

If you need to reschedule or cancel your appointment that is not a problem at all as long as you give us over 72 hours notice. This gives us chance to refill the slot to another patient in need.

You can reschedule by logging in to our members app on our website, this should bring up the appointment you have already booked and will give you the option to modify your appointment. You can also rebook a slot online at a more convenient time. Upon booking please leave us a little note to cancel the appointment you have booked on 'x' day at 'x' time.

Alternatively you can also cancel by sending us an email to contact@thesportstherapyclinicmorley.co.uk

Please refer to our cancellation policy if you fail to attend your appointment. After all we are only a small independent business trying our best to provide a service for those in need.

Question 14

Is TSTC accessible for disabled clients?

Accepted Answer

Yes! We have a free-standing assessment couch and ensure our assessments are accessible to all. If you require any assistance or adaptations, please let us know in advance via emailing team@thesportstherapyclinicmorley.co.uk. This allows us to prepare a private, uninterrupted space in the gym and make your appointment as comfortable and accessible as possible.

Question 15

Do you provide Doctor's notes and Referral letters?

Accepted Answer

We may create doctors’ notes or referral letters when we deem it professionally and medically necessary following an appointment. These will not be issued simply on request.
For legal and procedural reasons, we require:
The email address of your GP surgery
The name of the doctor the note or letter should be addressed to
These communications are sent directly to your doctor and will not be CC’d to you, ensuring that our professional advice cannot be misrepresented or manipulated.
Any note or letter will include:

Diagnosis or Hypothesis
Treatment received
Recommendations for further investigation if necessary
The therapist’s governing body details and membership number
This process ensures that any advice or documentation is accurate, professional, and in line with clinical standards.

Question 16

How can I submit feedback or a complaint?

Accepted Answer

At TSTC, we view feedback as a necessity, not a nuisance. We rely on candid and honest input from our community to help us learn from our mistakes and continuously improve.

If you have a complaint or a suggestion on how we can do better, please communicate directly with our Clinic Owner, Nicola Miller contact@thesportstherapyclinicmorley.co.uk. Having built TSTC from the ground up in 2018, Nicola is deeply invested in the quality of your experience. She personally reviews and absorbs all feedback to ensure the standards she established are upheld and that every patient, client and member feels heard.

0113 460 9616

Frequently Asked Questions