Frequently Asked Questions

No, they don’t. Despite the common saying “no pain, no gain,” effective massage therapy doesn’t need to be painful. While some pressure is necessary to release muscle tension, skilled therapists know how to apply the right amount without causing discomfort. At TSTC, our university-qualified therapists use precise techniques tailored to your needs, ensuring you get the best results without unnecessary pain. Our goal is for you to leave your session feeling relaxed, refreshed, and better in both the short and long term.

The question we get asked the most. And probably the hardest one to answer. We are aware of how important massage is, but we are also aware of the time and money to withstand regular treatments. We recommend this on an individual basis. We always start by asking 'when is your de-load week?'. This would be the best time, your recovery week, the week where your training is a little more chilled out. Now elite athletes may have this scheduled in to their diary. Others may not have this inputted in to their schedule. So let's break it down. If you're training super hard, hard for a particular event or goal we recommend as often as possible. Weekly or maybe biweekly until you reach your goal. If you're ticking along training but with no great intensity or goal but you're still aiming to make progress then we suggest at a minimum every 3 months. Now supposing you're in the middle of the two, we advise every 4 - 6 weeks. This is typically where you would find a 'de-load week'. These weeks are super important, we can't be firing on all cylinders at all times. We're advocates of pushing the body to the max, but then the recovery phase is where the real gains are made. So assure your diet is on point, you're sleeping 7 hours plus, you're managing your stress, you're managing your training load and your de-load weeks and then max your recovery with a massage with us.

​Initial consultations are essential for us to understand your injury and reasons behind booking with us. During your appointment your therapist will allow you to explain your reason for booking with and then may prompt the responses they need by asking specific questions about your symptoms, everyday life, activity level and overall goals. Your therapist will then take you through a physical manual assessment, which involves observation of general movements and everyday postures, individual joint movements both with and without our physical assistance, and a range of specific tests to get objective information about your condition. Once your therapist has the information they need at this stage we will discuss what we have found and provide you our personalised advice and recommendations of how we will work together moving forward. This may be through a combination of manual therapy, such as massage, joint manipulation, acupuncture, percussion therapy or heat therapy and or a personalised exercise rehabilitation programme where you will be taught and prescribed exercises in our onsite gym facilities. This is a chance for us to gauge what difficulty level to start the process at, as well as tailor the exercises to your individual goals, preferences, and accessibility to rehabilitation equipment.

We work with individuals aged 9 and above. For anyone under 18, a parent or carer must be present during the session. We aim to support those who are willing to take accountability for their recovery by following the advice and completing their rehab independently.

Please come to your appointment in clothes that are easy to move in for your assessment so that you do not have to get changed on site. Ideally T-Shirt and Shorts or something similar where possible. Please be prepared for the need of clothing to be removed to access the area we are assessing or treating. If any items of clothing do need to be removed during your assessment or treatment, please store these neatly in the clear box supplied. Please refrain from bringing any unnecessary items with you, no handbags etc. Please assure you have taken care of your personal hygiene for the health and safety of yourself and our collegues.

The best way to secure and book your session is right here on our website, click 'Book Now' to head on over to our appointment page. ​ Choose the therapist that is right for your needs by reading their profile on select the your service, find a suitable day and time and go through all the steps and complete them correctly and fully until your booking has been confirmed. ​ You will receive an instant confirmation email, please read through this and click the link to fill out our consultation form. ​ Or you can ring us on 07774469222, however if we are not available please leave us a message and we will get back to you as soon as possible.

For any cancellations or rescheduling please get in touch with us as soon as possible. We require 72-hour cancellation notice, cancelling under the 72-hour notice period or not attending your session requires a 100% payment for your missed session and an upfront payment for your next session. We sometimes have clients that are in need of an emergency appointment and need our help. If you let us know in advance we can get another client the aid and help they need as soon as possible and potentially in your slot.

You can find our reviews on Google, which is the most up-to-date platform for client feedback. We’re proud to have a collection of genuine testimonials from past and present clients, sharing their experiences and results with TSTC. Find the link here: https://g.page/r/CU7bZ-sw2PfKEAE/review

If you need to reschedule or cancel your appointment that is not a problem at all as long as you give us over 72 hours notice. This gives us chance to refill the slot to another patient in need. You can reschedule by logging in to our members app on our website, this should bring up the appointment you have already booked and will give you the option to modify your appointment. You can also rebook a slot online at a more convenient time. Upon booking please leave us a little note to cancel the appointment you have booked on 'x' day at 'x' time. Alternatively you can also cancel by sending us an email to contact@thesportstherapyclinicmorley.co.uk Please refer to our cancellation policy if you fail to attend your appointment. After all we are only a small independent business trying our best to provide a service for those in need.

We advise for you to check with your medical cover or cash plan to see whether you can claim your treatment sessions back? We are registered with the Society of Sports Therapists (SST). We are aware of cash plan companies you can claim back through and for more information head to thesportstherapyclinicmorley.co.uk/medical-cover.

The number of sessions you will need depends on your specific condition and goals. During your initial consultation, our therapist will assess your needs and create a personalized treatment plan. Some clients may require only a few sessions, while others may benefit from a longer-term program. We will work with you to determine the best course of action for your recovery or fitness journey.

Yes, we accept card payments for all our services. You can pay online through our secure payment system or in person at our clinic. We also offer the option to pay in advance for your sessions or packages. If you have any questions about payment methods, please feel free to contact us.